This is the privacy notice of Vintage Vits Ltd. We are company number 2326305241, registered in England & Wales. In this document, “we”, “our”, or “us” refer to Vintage Vits Ltd. Our registered office is at 34 Langdale Gardens, Greenford, UB6 8DG, United Kingdom.

Introduction

This privacy notice aims to inform you about how we collect and process any information that you provide to us, or that we collect from you. It covers personal information (information that could identify you) and non-personal information. The term “process” means to collect, store, transfer, use, or otherwise act on information. This notice explains your privacy rights and how the law protects you. We are committed to respecting your privacy and the confidentiality of your personal information, not simply as a matter of compliance, but as a matter of respect.

Our privacy policy aligns with UK law, including the EU General Data Protection Regulation (GDPR). We encourage you to read more about your rights and our obligations under data protection laws at http://www.knowyourprivacyrights.org. We do not share, sell, or disclose any information collected through our website, except as outlined below.

1. Data We Process

We may collect, use, store, and transfer various kinds of personal data about you, which are grouped as follows:

• Identity Data: Includes first name, last name, title, date of birth, and other identifiers.
• Contact Data: Includes billing address, delivery address, email address, telephone numbers, and other communication information.
• Transaction Data: Includes details about payments, communications with us, and products or services purchased.
• Technical Data: Includes IP address, browser type and version, time zone setting, location, browser plug-in types and versions, operating system, and platform.
• Profile Data: Includes username, password, purchases or orders, interests, preferences, feedback, and survey responses.
• Marketing Data: Includes marketing preferences, communication preferences, responses, and actions in relation to services.

We may aggregate anonymous data for any purpose, which does not reveal your identity and is not considered personal information by law. If we combine this data with personal information, it is treated as personal information per this notice.

2. Special Personal Information

We do not collect any special categories of personal data, such as data revealing race, ethnicity, religious beliefs, health, or biometric data.

3. Bases for Processing Your Personal Data

The law requires us to identify the legal basis for processing your personal data. If a basis for processing changes, we will inform you and update our records.

4. Processing Information Under Contractual Obligation

When you create an account, make a purchase, or otherwise agree to our terms, a contract is formed. We process your information as necessary to fulfill this contract, which may include:

• Verifying your identity
• Providing products or services
• Offering support and product recommendations

We will continue to process your information until the contract ends or is terminated under its terms.

5. Information Processed With Your Consent

When there is no contractual relationship, we may still process your information if you have given explicit consent. For instance, this applies to website browsing, marketing preferences, and job inquiries. You may withdraw your consent at any time by contacting us at support@vintagevits.com.

6. Processing Information for Legitimate Interests

We may process data on the basis of legitimate interests, after careful consideration, for purposes such as:

• Record-keeping and administration
• Responding to communications
• Providing direct marketing based on data from reputable sources
• Protecting our legal rights and managing business risks

7. Processing Information Under Legal Obligation

We may be required to process your information to comply with a legal obligation, such as disclosing information to legal authorities if they present the proper authorization.

Specific Uses of Information You Provide

8. Information Shared with Third Parties

We allow you to post product reviews on our website. Once posted, we may store this information but do not control its use by others. You may request the deletion of such information by contacting us at support@vintagevits.com.

9. Complaints About Website Content

We welcome reviews and feedback on our products. To comply with UK regulations, we moderate reviews to avoid health claims. If you have concerns about website content, please contact us, and we will investigate.

10. Payment Information

Payment details are not stored by us. Online payment processing is secure and handled by our payment gateway.

11. Job Applications and Employment

If you apply for a job with us, we may retain your information for up to three years. Employment records will be retained for six years after employment ends.

12. Communication

We collect data you provide when contacting us to improve our service and efficiency. We retain your information to track communication history and ensure high-quality customer support.

13. Complaints

If you lodge a complaint, we may contact others involved to resolve it. We strive to protect the privacy of all parties during the resolution process.

14. Affiliate and Business Partner Information

If you are an affiliate or partner, we use your information to track referrals and transfer commissions. This data remains confidential.

Automated Information Collection

15. Cookies

We use cookies to personalize your experience and gather analytics. You may manage cookies through your browser settings.

16. Personal Identifiers from Browsing Activity

We record requests from your browser to our servers, including geographical data and browsing software details, to improve our website.

17. Re-marketing

If you consent to cookies, we may use re-marketing to show advertisements for our products on other websites.

Information Sharing and Transfer

18. Data from Third Parties

We may receive data from UK-based third-party data aggregators, ensuring all provided information complies with GDPR.

19. International Data Transfer

Our website may be hosted outside the EU, and customer support may operate in countries outside the EU. Safeguards are in place to protect data in these cases.

Managing Your Information

20. Keeping Your Information Updated

Please inform us of any changes to your personal data so we can maintain accurate records.

21. Accessing Your Information

You may review or update your information at any time by logging into your account or contacting us at support@vintagevits.com.

22. Deletion of Information

You may request deletion of your information by contacting us, subject to legal obligations.

23. Verification

We may verify your identity before granting access to your information or making changes.

Additional Information

24. Use by Children

We do not market to children under 18. Children may use our website only with parental consent.

25. Data Encryption

We use SSL certificates to protect your data in transit.

26. Complaints

If you have concerns about our data practices, please contact us at support@vintagevits.com. You may also file a complaint with the ICO (https://ico.org.uk/make-a-complaint).

27. Data Retention

We retain personal information only as long as necessary to fulfill service requirements or legal obligations.

28. Compliance

Our privacy policy complies with relevant data protection laws.

29. Policy Updates

We may update this policy from time to time. Please review it periodically.

Contact Us

For questions or concerns, please contact us at support@vintagevits.com.

Copyright © 2024 Vintage Vits Ltd